The Progressive Group of Insurance Companies, in business since 1937, is one of the country’s largest auto insurance groups, the largest seller of motorcycle policies, the market leader in commercial auto insurance, and one of the top 15 homeowners carriers, based on premiums written. Progressive is committed to becoming consumers’ number one choice and destination for auto and other insurance by providing competitive rates and innovative products and services that meet customers’ needs throughout their lifetimes, including superior mobile, online, and in-person customer service, and best-in-class, 24-hour claims service.

Progressive companies offer consumers choices in how to shop for, buy, and manage their insurance policies. Progressive offers personal and commercial auto, motorcycle, boat, recreational vehicle, and home insurance. We operate our Personal and Commercial Lines businesses through more than 40,000 independent insurance agencies throughout the U.S. and directly from the Company online, by phone, or on mobile devices. Our homeowners business is underwritten by Progressive Home, and other select carriers, throughout the United States.

In mid-March 2020, our world changed with the onset of the COVID-19 pandemic. Our over 43,000 Progressive people found creative ways to meet the needs of our customers, communities, and agent partners while working safely from home. We faced struggles with balancing work, homeschooling, sickness, and, tragically, the loss of our loved ones. Incidents of racial injustice drew widespread attention and sparked a nationwide conversation about historic and contemporary inequality. Because Progressive’s people and culture are so special, we remained resilient through it all. As a company, we dug deep into our Core Values, and recommitted to confronting our unconscious biases and building an environment of diversity and inclusion. Because of everything we have collectively endured, we chose “Resilience” as the theme for this year’s report. Artist Aliza Nisenbaum’s portraits of people connecting from home and heroes on the frontlines are a fitting tribute to the strength of the human spirit. Her personal engagement and earned relationships with her subjects exemplify her social practice and our shared respect for all individuals. A selection of Nisenbaum’s work will join Progressive’s growing collection of contemporary art.