In mid-March 2020, our world changed with the onset of the COVID-19 pandemic. Our over 43,000 Progressive people found creative ways to meet the needs of our customers, communities, and agent partners while working safely from home. We faced struggles with balancing work, homeschooling, sickness, and, tragically, the loss of our loved ones. Incidents of racial injustice drew widespread attention and sparked a nationwide conversation about historic and contemporary inequality. Because Progressive’s people and culture are so special, we remained resilient through it all. As a company, we dug deep into our Core Values, and recommitted to confronting our unconscious biases and building an environment of diversity and inclusion. Because of everything we have collectively endured, we chose “Resilience” as the theme for this year’s report. Artist Aliza Nisenbaum’s portraits of people connecting from home and heroes on the frontlines are a fitting tribute to the strength of the human spirit. Her personal engagement and earned relationships with her subjects exemplify her social practice and our shared respect for all individuals. A selection of Nisenbaum’s work will join Progressive’s growing collection of contemporary art.